Self-Care Tools by AppCatalyst | Empower Your Consumers

Help your consumers make the right care decisions, at the right time, in the right place, using our self-care tools.

Hospitals, health plans and physician practices use our Self Care Decisions content to assist their patients, plan members and communities with decision support and self-care knowledge. These self-care tools provide mobile and at-home access to care guides and advice that empower your consumers and build trust in your brand and services.

Self Care Decisions Tools

Our Symptom Checker is ready the moment someone has symptoms. It helps them determine how sick they are, what level of care is appropriate, if any, and then provides step-by-step care advice for self-care and/or interim symptom relief.

300 self care guides help families make appropriate decisions on what level of care is needed
Provides self-care advice for minor illnesses and injuries they can manage on their own
Available in English and Spanish
Written in clear, everyday language, meeting 6^th grade health literacy requirements of CMS

Our First Aid content includes 55 brief topics, each with an illustration to support immediate action, if needed.

Parent Advice Messages feature 147 messages that address the most common behavior and wellness questions parents ask their physicians. Each provides a description of the problem, 3 to 5 specific recommendations to address the concern, and additional resources which may be useful to your customer’s situation.

Dosage tables for commonly used over-the-counter drugs, referenced in our Care Advice. These consist of 5 child dose tables, based upon weight and age, and 17 adult dose tables.

The Medication and Allergy List allows your customers to track important information about their family’s prescriptions and OTC medications. This can be instrumental for medication reconciliation, when patients present for care. They can also store prescription IDs and pharmacy phone numbers for easy refills.

Hospitals

+ - Overview

Our self-care tools offer modern solutions to consumer and patient health questions: acute symptoms, behavior, first aid and dosage. Supporting their healthcare decisions and providing 24/7 access to evidence-based care advice is at the core of patient-centered, accountable care.

Choose from our proven Symptom Checker and advice content; add important links to your locations, referral services, directories, and web assets; and add a direct connection to your nurse line.

+ - Benefits for your Organization

Assist customers to determine the most appropriate level of care for them and their families
Offloads low acuity calls from your contact center nurses
Drives appropriate patients to call for an appointment or schedule one online
Attracts 18-45 year old’s (Millennials/Gen-Xs) who prefer self-service
Reduces inappropriate ER visits
Enhances your value as a resource, supporting customer and family health
Links to your patient portal and e-services
Supplies evidence-based decision support vs. simply ‘Googling’ symptoms

+ - Benefits for your Patients and Consumers

Provides help with healthcare decisions
Directs appropriate actions, if and when they need to call their doctor
Offers quick fixes for minor injuries and illnesses
Establishes a trusted source for healthcare advice: Your Organization
Directly connects to your organization, with just one tap

Health Plans

+ - Overview

Our self-care tools offer your members a self-service option: Instant access to evidence-based symptom support, 24 hours per day. The Symptom Checker complements your nurseline and directs members to the appropriate level of care — aligning the right timing with the right decision and the right resource. Supporting their healthcare decisions enhances your value and directs members to appropriate care.

Your content implementation can contain our proven Symptom Checker and advice content, plus links to your in-network locations, member services, directories, and web assets.

+ - Benefits for Your Company

Assists members to determine the most appropriate level of care
Reduces inappropriate ER utilization
Complements nurseline offering, offloading low acuity calls; can also direct-connect
Enhances your value as a resource, supporting member and family health
Links to website assets, in-network physicians and facilities, and member services
Establishes a one-tap connection to self-service

+ - Benefits for your Members

Self Care tools provide:

Help with healthcare decisions
Appropriate actions: if and when they need to seek help
Care advice for managing minor injuries and illnesses on their own

Leverage your custom app or website implementation to connect members to your facilities and services, keeping any necessary utilization in-network.

Instant answers, at their fingertips

Practices

+ - Overview

Our content supports your practice and patients (and parents) to understand how sick they are or their child is; decide on the best course of action, based upon current symptoms; and learn skills to manage minor illness and injuries at home.